Our cancellation policy is included in our terms and conditions: article 7.
7.1 Cancellation by Customers:
7.1.1 Full refund if cancelled 2 days before the activity.
7.2 Cancellation by Hii Tours:
7.2.1 Weather or Reason: In the event of tour cancellation due to inclement weather conditions or other reasons, customers will receive a full refund.
7.2.2 Itinerary Changes: Hii Tours reserves the right to change or alter tour itineraries due to weather or road conditions.
7.2.3 Safety Considerations: Itineraries can be changed or canceled at any moment to ensure the safety of passengers and staff. In the event of a tour cancellation, Hii Tours will offer an alternative arrangement (another tour) at no additional cost or provide a refund.
– Please note that cancellation can take at least 3 business days and not more than 28 business days.
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